Write to contact@pixeldunord.com and we will answer. If it is a bug, it helps a lot to include your player number — it is in Profile, one tap to copy — and the table code if it happened during a game.
The usual questions
“I could capture and I didn't, and they took my piece.”
That is the soplo, and it is real parqués: capturing is compulsory, and whoever could capture and did not is fair game for anyone at the table to call it. Whoever calls it wrongly pays too — their most advanced piece goes to jail instead.
“My internet dropped in the middle of a game.”
The game plays for you for two minutes and gives your pieces back where it left them. Come back in time and you carry on. If everyone's connection drops, the game freezes and it costs nobody their seat.
“I changed phone and lost my profile.”
It comes back only if you had attached an email. On the new phone, at the sign-in screen, tap I already have an account. Without an email the profile lives only on the device where it was created — and that is not something we can undo from here, because there is no way to prove it was yours.
“I paid the subscription and I still see ads.”
Close the game and open it again: the server asks the store on startup. If it is still the same, write to us with your player number.
“I want to delete my account.”
In the game, Profile → Delete account. If you no longer have the app, from this page. It takes 30 days and can be undone within that time. It does not cancel your subscription — that is cancelled in Google Play or the App Store.
“Can I play without signing up?”
Yes, and that is the normal way in: pick a nickname and you are at a table. An email is only for carrying the profile to another phone.
System requirements
- Android: 8.0 (API 26) or later
- iOS: 17.0 or later
- Connection: required — the server runs every game, so there is no offline mode
- Languages: Spanish and English, following your phone's language