Need help with Divinare? Below you'll find answers to the most common questions. If yours isn't listed, contact us directly and we'll get back to you.
Contact us
We reply to all messages within 48 business hours.
contact@pixeldunord.comFrequently Asked Questions
I didn't receive my coins after purchase
Purchases are processed through the App Store or Google Play. If the charge appears on your account but the coins did not arrive, open the app and go to Shop → VIP & Coins → Restore purchases. If they still do not appear, contact us with your store receipt and we will restore your balance manually.
How do I restore my purchases on a new device?
Sign in to the app with the same account you used before. Go to Shop → VIP & Coins → Restore purchases. Your VIP subscription will reactivate automatically. Coins, decks, avatars, and stickers you purchased are tied to your account and sync on sign-in.
How much does a reading cost?
The cost in coins depends on the spread type and number of cards. The exact price is shown before confirming the reading. Coins do not expire — you can save them and use them anytime. If you are a VIP, readings do not deduct coins.
How do I earn free coins?
Several ways: complete the daily challenge, watch rewarded ads from the Home screen (VIP users do not see ads), or redeem promo codes in Shop → Redeem code.
How do I cancel my VIP subscription?
Subscriptions are managed by the store where you purchased: on iOS via Settings → your name → Subscriptions; on Android via Google Play → Payments and subscriptions. Cancelling does not delete your account — it only stops auto-renewal at the end of the current period. You keep VIP access until that date.
My reading does not generate or shows an error
Readings require an internet connection (the interpretation is generated by AI). Check your connection, close and reopen the app. If the problem persists, make sure you have the latest version installed from your store. If none of that works, contact us describing what reading you were trying to do and what message you saw.
How do I change the app language?
In the app, go to Settings → Language and select Spanish, English, or Brazilian Portuguese. The change applies immediately.
How do I delete my account?
You can delete your account directly from the app in Settings → Delete account. See our full guide.
How to delete your account →System Requirements
- iOS: 14.0 or later
- Android: 8.0 (API 26) or later
- Connection: Internet required for AI readings
- Languages: English, Spanish, Brazilian Portuguese